Return and cancelation policy
Ana Mattress LLC. offers each and every single customer our return policy at the time of delivery. We proudly offer 100% satisfaction guaranteed, which gives the customer the right to refuse the item(s) at the time of delivery (while the delivery truck is still on sight). After the item is refused at the time of delivery, the customer will receive store credit and will be subject to a 30% restocking fee of the inventory charges which will be deducted from amount paid in addition to any shipping charges incurred, and the remainder will be applied to store credit. Once delivered and accepted, items are not returnable. Refunds are not issued except in the case of defective merchandise that we are unable to replace or repair.
Orders which are cancelled after being purchased may be subject to a cancellation and restocking fee of up to 30%, in addition to any warehouse, labor and shipping charges incurred. Special orders and special item(s) CANNOT and WILL NOT be cancelled; NO exceptions. The actual cost of shipping the item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for damaged items must be filed within 1 calendar days of delivery. Claims received after 1 calendar days of delivery will not and cannot be processed. Please remember to inspect your item(s) immediately upon delivery.
Ana Mattress LLC offers a 30 Night Comfort Promise, which provides our customers with 30 nights to exchange your mattress for another mattress of equal or greater value. Exchanges are not permitted within the first fourteen days of the delivery date, due to the fact that it takes at least two weeks to adjust to your new sleep surface. Only one exchange per customer is permitted. The exchange fees are as follow: Twin or Full $150.00, Queen $200.00 and King $250.00. This Comfort Promise is void if there are any damages or stains on the mattress.
-Custom or special order mattresses are final sale items, which are both non-returnable and non-refundable, no matter the date. There will be no returns or refunds on special order or custom mattresses; no exceptions.